Returns & Exchanges
At Botnia, we want you to be completely satisfied with your sustainable fashion purchase, which is why we offer a 30-day window for hassle-free returns and exchanges. Please ensure all items are unworn, unwashed, and retain their original tags to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging and include the printed packing slip to ensure your return is identified correctly.
Ship It Back
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing